The health and well-being of our guests, team members and all who visit our property, are our highest priority. 

Am I able to change or cancel my reservation?

Cancellations made with more than 1 weeks' notice will receive a full refund.

 

Will Holly Lodge be fully operational during my stay?

Our B&B team members are working hard to resume operations for our guests. While our property is fully operational, some services and amenities may be restricted so they are in line with government regulations. We recommend all guests contact Holly Lodge directly ahead of their stay to learn which amenities and services will be available.

 

Will I be asked to wear a face covering during my stay and will the team members at the Holly Lodge be wearing face coverings?

Depending on government guidance, our team members and guests may be required to wear a face-covering while in common areas at the B&B. We recommend that you have a face covering with you for the duration of your stay in the event it is required by law. Please be aware our team members may be wearing face shields, masks, and gloves.

 

Will Holly lodge be actively promoting social distancing guidelines?

We have provided our team members with specific instructions on social distancing which follows the government guidance, so that both team members and guests can feel safe and comfortable during their stay.

 

Will you be cleaning public areas more frequently for guests?

Yes. We are taking additional cleaning measures, developed in consultation with public health authorities, to make our cleaning and hygiene protocols even more rigorous.
 

Will hand sanitizer be available at the Holly Lodge?

Hand sanitizing stations have been added to public areas throughout Holly Lodge. Hand sanitizer will also be available in each room.

 

Will public areas be open such as the living room, dining room and conservatory?

Depending on the re-opening status set by the government, some areas will be closed. Those that do remain open will be restricted to a limited number of guests.

 

Will I receive breakfast in the morning of my stay?

Yes, breakfast will be available. Guests will have a menu left in their rooms which they will select from, after your breakfast menu is completed please leave in the designated basket in the kitchen or conservatory area. Tables will be set out in the conservatory and dining room with a one meter boundary. If you have any allergies or preferences, please contact the Holly Lodge team before your stay.

 

How do we check in?

Your accommodation will be available to you from 4.00pm on the day of arrival or unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your rooms.  The key to your room will be kept in a secure key safe and the key safe number along with further information will be conveyed to you by email one week in advance of your arrival.

 

Who can I contact to understand current health & safety guidelines?

Full details of our Health & Safety policies and procedures will be available to view on our website www.hollylodgeguesthouse.co.uk

 

Once I get to Holly Lodge, will I be able to visit the surrounding area as I would normally?

What you will be able to do largely depends on what phase of re-opening will have taken place at the time of your stay. Packs in your rooms will give you a list of attractions, local takeaways’ and restaurants which may be open during your stay. If you have any questions, our team members will be happy to help.

 

How are you cleaning Holly Lodge rooms?

A fogging machine will be used first in the rooms. The machine will fumigate throughout the room within 10 minutes, efficiently disinfecting walls, surfaces, ceilings and hard to reach areas of the room. Our team will then be entering the rooms with PPE equipment and specialist cleaning products. Team members will be working to a rigorous cleaning check list so that the room is cleaned to the highest level.

 

How is bed linen washed?

All our linen is laundered at over 60 degrees, with disinfectant detergent so you can enjoy a safe and great night’s sleep. We have also removed all extra decorative pillows. 

 

What checks are you doing on staff members to ensure they are healthy to work?

Nothing is more important to us than the wellbeing of our guests and team members and we have clear processes in place for our team to keep us informed if they are showing symptoms and cannot come in to work. All team members will be asked to complete a temperature check before work which will be logged.

 

Will my room be refreshed?

The rooms will not be refreshed during the guests stay unless a stay is longer than 4 days. If you require extra tea, coffee or towels then please ask a member of the team at breakfast.

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Holly Lodge, 1 The Street, Thursford Green, Norfolk, NR210AS

Email: hollylodge@thursford.com

© 2019 by Holly Lodge B&B